We shorten the time and cut the cost of implementation for organizations certified in one of the quality standards (or who are in the process of doing so). We are able to do this using various qdoc modules: document control, audits, corrective actions, and complaint management.
Flexible Service Model
Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness.
The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
Our Added Value Systems for Quality Management
The qdoc system for quality management is quite flexible. It offers a complete menu from which to choose—either cloud-based or installed software, and options for licensing, formal training in how to use it, and post-sales support.
Our Clients
“icorp’s service for Lenovo is outstanding. icorp exceeds their service levels for all required areas and provides great customer service for our customers.”
“icorp is synonymous with honoring SLA commitments to service delivery, from senior management to operational staff.”
“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency. icorp has been a very important piece of our strategy.”
“Y! chose icorp over the competition for three decisive reasons: response time, cost of implementation, and the quality of the offerings. From the start, communication with icorp was exceptional, as are the resources that we currently use.”
“For us, working with icorp has proved to be a great switch in terms of the services we receive, since we've had bad experiences with large providers. It is quite satisfying that growing Mexican companies can offer these types of services and in a way that is efficient and effective.”
“For the third year running, icorp will be the chosen contact center for our clients, responsible for seeing things done until their resolution. IT Solutions has no plans to change its provider for this key support service.”
“icorp has been our strategic partner for more than 12 years This time together has been characterized by a terrific work ethic, the ability to find answers, and the innovation of internal processes. icorp is, without a doubt, one of the key business partners in Mexico for MARS Information Services.”
“Thanks to icorp's consultation services, we now have an evaluation and a clear picture of our current situation, and we know what we require to get ISO 27000 certified in 2015. I wholeheartedly recommend icorp because their commitment, professionalism and freshness give me the confidence to be able to meet my needs both today and tomorrow.”
"icorp is a business partner worthy of our complete trust and who is supporting us in improving our critical processes for our IT operations. They have the readiness and flexibility we require to support the growth of our IT organization in a dynamic and reliable fashion. They are always ready to collaborate with us.”