2020 Vision

Today icorp seeks to position itself as the most secure and reliable IT services company in Mexico—a true world-class company. In the year 2020, icorp will be a responsive, agile company with a global brand that is championed by our specialized workforce.

Client : LENOVO Service : Service Desk

icorp’s service for Lenovo is outstanding. icorp exceeds their service levels for all required areas and provides great customer service for our customers.”

Shelley Oram

NAS Manager

Client : CNHi Service : Service Desk / On-site

icorp is synonymous with honoring SLA commitments to service delivery, from senior management to operational staff.”

Javier Hernández

IT Director / Global Planning Director

Client : Colgate Service : Service Desk

"Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency. icorp has been a very important piece of our strategy."

Pablo Ávila

Associate Director, Global IT

Client : Yahoo! Service : On-site Support

“Y! chose icorp over the competition for three decisive reasons: response time, cost of implementation, and the quality of the offerings. From the start, communication with icorp was exceptional, as are the resources that we currently use.”

Luis de Santis

Deskside Support Manager, Latin America

Client : Vitalmex Service : Service Desk

“For us, working with icorp has proved to be a great switch in terms of the services we receive, since we've had bad experiences with large providers. It is quite satisfying that growing Mexican companies can offer these types of services and in a way that is efficient and effective.”

Fabian Hernández

IT Manager

Client : IT Solutions Service : Service Desk

“For the third year running, icorp will be the chosen contact center for our clients, responsible for seeing things done until their resolution. IT Solutions has no plans to change its provider for this key support service.”

Bernardo Escartín

PMO

Client : MARS Service : On-site Support

icorp has been our strategic partner for more than 12 years This time together has been characterized by a terrific work ethic, the ability to find answers, and the innovation of internal processes. icorp is, without a doubt, one of the key business partners in Mexico for MARS Information Services.”

Niels Fritz

Senior Manager / Mars Information Services

Client : KSPG Service : ISO 27001 Consulting

“Thanks to icorp's consultation services, we now have an evaluation and a clear picture of our current situation, and we know what we require to get ISO 27000 certified in 2015. I wholeheartedly recommend icorp because their commitment, professionalism and freshness give me the confidence to be able to meet my needs both today and tomorrow.”

Francisco Macias

Director of IT North America

Client : Grupo Gondi Service : Service Desk / On-site

"icorp is a business partner worthy of our complete trust and who is supporting us in improving our critical processes for our IT operations. They have the readiness and flexibility we require to support the growth of our IT organization in a dynamic and reliable fashion. They are always ready to collaborate with us.”

Carlos Güemez

IT Director


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