We work in conjunction with your IT experts to deliver IT infrastructure management solutions such as turnkey projects. We help your organization to find the right solution that is in line with your business needs, and then we help with its implementation and phase-in.
Flexible Service Model
Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness.
The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
We help you with the integration and phasing in of solutions for IT Infrastructure Management so that your team can concentrate on business strategy and NOT the maintenance or operation of the technology that enables it.
Virtualization is a technique by which virtual machines are established that emulate a physical host. This creates independent operating system environments that are logically isolated from the physical server. Thousands of organizations (including those in the Fortune 100) use some sort of virtualization. Learn how your organization can benefit from this technology.
There are risks associated with storing information when there is no plan for information security. We constantly hear how data gets compromised in enterprises of all sizes and even within government entities. At icorp we can advise you how your organization can minimize the risk of cyber threats at three main security levels—perimeter security, endpoint security and data security.
Manage IT services effectively by keeping a log that traces IT activities using a solid software platform. In addition, enable oversight of processes and keep relevant information handy so that decisions for corrective action can be made quickly with respect to KPIs and SLAs. You can also manage incidents, problems and changes in order to adapt processes to be like those outlined by the ITIL best practices framework.
The exponential growth of data and applications in organizations requires choosing a storage system that is efficient, scalable, reliable, and easily integrated. It should support both physical and virtual environments and have the right interconnecting technology that addresses specific business needs. icorp can advise you on choosing a storage system—from doing a needs assessment to actual deployment.
The IT infrastructure in an organization is everything that enables the applications that support business operation, that provides service to clients and providers, and that manages internal processes. This includes investments in hardware, software, cloud services, and management and support services. icorp has a specialized team for the deployment and management of IT infrastructures.
If you have multiple infrastructure applications, and you want to create hybrid environments, and you want to maintain continuity for your organization, then icorp can help address your needs for
backup, recovery and high availability using a
single, scalable and easy to use solution for physical and virtual environments.
We have a specialized team with the right certifications for the job.
“icorp’s service for Lenovo is outstanding. icorp exceeds their service levels for all required areas and provides great customer service for our customers.”
“icorp is synonymous with honoring SLA commitments to service delivery, from senior management to operational staff.”
“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency. icorp has been a very important piece of our strategy.”
“Y! chose icorp over the competition for three decisive reasons: response time, cost of implementation, and the quality of the offerings. From the start, communication with icorp was exceptional, as are the resources that we currently use.”
“For us, working with icorp has proved to be a great switch in terms of the services we receive, since we've had bad experiences with large providers. It is quite satisfying that growing Mexican companies can offer these types of services and in a way that is efficient and effective.”
“For the third year running, icorp will be the chosen contact center for our clients, responsible for seeing things done until their resolution. IT Solutions has no plans to change its provider for this key support service.”
“icorp has been our strategic partner for more than 12 years This time together has been characterized by a terrific work ethic, the ability to find answers, and the innovation of internal processes. icorp is, without a doubt, one of the key business partners in Mexico for MARS Information Services.”
“Thanks to icorp's consultation services, we now have an evaluation and a clear picture of our current situation, and we know what we require to get ISO 27000 certified in 2015. I wholeheartedly recommend icorp because their commitment, professionalism and freshness give me the confidence to be able to meet my needs both today and tomorrow.”
"icorp is a business partner worthy of our complete trust and who is supporting us in improving our critical processes for our IT operations. They have the readiness and flexibility we require to support the growth of our IT organization in a dynamic and reliable fashion. They are always ready to collaborate with us.”