Flexible Service Model

Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness.

The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.

The Service Desk is manned by a number of analysts with technical know-how who are in charge of handling the service requests or incidents that come from the business’s users. Its purpose is to function as the single point of contact between your user community and our IT experts. Its objective is to remotely resolve a significant percentage of service requests and incidents.

The On-site Support service delivers assistance right to the user's desktop. Full-time, dedicated personnel are available at the customer site. The objective is to take care of requests that the Service Desk could not handle remotely, and to take care of those businesses that are without any formal "service-desk" model.

Many companies have their facilities and personnel spread out among multiple locations around the country, and usually there are just a few users at each location. icorp assigns engineers by region, and we equip them with the necessary transportation and tools.

  • Convenience store chains
  • Bank branches
  • Savings and loan associations
  • Distribution centers

Applications Support is for those organizations that require specialized service for their users in critical applications. It is offered by remote means through icorp's Service Desk.

The IT Infrastructure Management service joins tracking solutions together with specialized personnel (both remote and on-site) to create an administration model that promotes the optimal functioning of the business's technology platforms.

It is through the Staffing service that specialists in different IT areas are provided to help our clients—usually with short-term projects. Our clients handle the supervision and administration of the people we provide.