Our outsourced IT services are in line with the icorp mission of assuring continuous operations for our clients through exceptional user support, effective IT infrastructure administration, and excellence in staffing.
Flexible Service Model
Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness.
The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
The Service Desk is manned by a number of analysts with technical know-how who are in charge of handling the service requests or incidents that come from the business’s users. Its purpose is to function as the single point of contact between your user community and our IT experts. Its objective is to remotely resolve a significant percentage of service requests and incidents.
The On-site Support service delivers assistance right to the user's desktop. Full-time, dedicated personnel are available at the customer site. The objective is to take care of requests that the Service Desk could not handle remotely, and to take care of those businesses that are without any formal "service-desk" model.
Many companies have their facilities and personnel spread out among multiple locations around the country, and usually there are just a few users at each location. icorp assigns engineers by region, and we equip them with the necessary transportation and tools.
- Convenience store chains
- Bank branches
- Savings and loan associations
- Distribution centers
Our Added Value
IT Outsourcing
Our ample experience helps us design and adapt a service model that works for you.
Minimizing the business impact of incidents within the infrastructure, reducing the support costs per user, and objectively measuring support activity and reducing user and key IT personnel involvement in doing support activities.
Coverage 365 : 24/7
Key Performance Indicators
On-call Backup Staff
Account Service Coordinators
Knowledge Management
Quality Assurance
Training Programs
Performance Appraisals
Based on ITIL framework
Business Alliances
Our Clients
“icorp’s service for Lenovo is outstanding. icorp exceeds their service levels for all areas required and provide great customer service for our customers.”
“icorp is synonymous with honoring SLA commitments of service delivery, from senior management to operational staff.”
"Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency. icorp has been a very important piece of our strategy."
“Y! chose icorp over the competition for three decisive reasons: response time, cost of implementation, and the quality of the offerings. From the start, communication with icorp was exceptional, as are the resources that we currently use.”
“For us, working with icorp has proved to be a great switch in terms of the services we receive, since we've had bad experiences with large providers. It is quite satisfying that growing Mexican companies can offer these types of services and in a way that is efficient and effective.”
“For the third year running, icorp will be the chosen contact center for our clients, responsible for seeing things done until their resolution. IT Solutions has no plans to change its provider for this key support service.”
“icorp has been our strategic partner for more than 12 years This time together has been characterized by a terrific work ethic, the ability to find answers, and the innovation of internal processes. icorp is, without a doubt, one of the key business partners in Mexico for MARS Information Services.”
“Thanks to icorp's consultation services, we now have an evaluation and a clear picture of our current situation, and we know what we require to get ISO 27000 certified in 2015. I wholeheartedly recommend icorp because their commitment, professionalism and freshness give me the confidence to be able to meet my needs both today and tomorrow.”
"icorp is a business partner worthy of our complete trust and who is supporting us in improving our critical processes for our IT operations. They have the readiness and flexibility we require to support the growth of our IT organization in a dynamic and reliable fashion. They are always ready to collaborate with us.”
