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Save time and money in the implementation of ISO quality certifications

Prevent and correct "non conformances" in organizations.

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Supported Norms

The qdoc tool is grounded on the highest quality standards established and approved by internationally-renowened authorities.

It supports several quality norms in order to guarantee an efficient implementation in certified or soon-to-be certified organizations.

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    ISO 9001

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    ISO 9004

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    ISO/TS 16949

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    ISO/IEC 17025

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    ISO 14001

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    ISO 50001

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    OHSAS 18001

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    ISO 22000

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    ISO 27001

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    ISO 28000

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    ISO 39001

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    ISO 45001

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    ISO 26000

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    ISO 20000


Testimonials

Benefits

Benefits

  • » Flexible, simple and easy to use.
  • » Adaptable to any type of organization.
  • » Internationally used.
  • » Configurable roles and restrictions.
  • » Process Automation and Document Virtualization.
  • » PDF Conversion and Printer control.
  • » 8D Methodology for the monitoring of actions.
  • » Reminders and notifications.
  • » Escalation of overdue activites.
  • » Cloud or Self-Hosted.
Unlimited users
qdoc PC
  • » Unlimited users.
  • » 2 to 4 weeks for implementation.

qdoc Modules

qdoc is currently divided in 4 modules. Its design is focused on the neccesities of ISO standards.
High adaptability and personalization. Option to buy modules separately. Includes training and technical support.

1. Document Management

Better tracking and storage of documents.

Features

  • » Document generation in several steps.
  • » Revision and approval from the web platform.
  • » Consult both .pdf formats and original documents.
  • » Document access control established per user.
  • » Version control.
  • » Controlled and non-controlled copies are set according to user types.
  • » Reading control for up-to-date documents.
  • » Print control.
  • » Validity control with expiration alerts.
  • » Document consultation through several types of filters.
  • » Water mark generation for traceability.

Administration

  • » Content parametrization.
  • » Distribution lists.
  • » Change responsibles for each document with ease.
  • » Document retrieval.

Configuration

  • » Document headlines.
  • » Manage approval cycles.
  • » Allocate time resources for revision and approval.
  • » Electronic notifications.

2. Corrective Actions

Control each action from its generation all the way to its closure.

Features

  • » Generation of non-conformance reports or observations.
  • » Responsible assignment.
  • » Generation and approval of action plans.
  • » Root cause analysis tools.
  • » Realization, verification and closure for action plan activities.
  • » Evidence gathering for each action plan activity.
  • » Follow up with 8D methodology.
  • » CAPA: Corrective and preventive actions.
  • » Planning and improvement projects.
  • » Meeting notes.

Administration

  • » Content parametrization.
  • » Customizable report templates.
  • » Managerial and operational reports.

Configuration

  • » Action Key.
  • » Observations.
  • » Several types of action.
  • » Electronic notifications.

3. Audit Planning

The leading auditor handles the entire process.

Features

  • » Generation and distribution of the audit plan.
  • » Elaboration and documentation of each audit.
  • » Audit plan approval.
  • » Attachement of the audit report.
  • » Generation of non-conformance report.
  • » Electronic notifications for auditors.
  • » Link to the corrective actions module.
  • » CAPA: Corrective and preventive actions.
  • » Planning and improvement projects.
  • » Meeting notes.

Administration

  • » Management and verification of pre-defined lists.
  • » Multiple audit programs.
  • » Create and manage a file for each auditor.

Configuration

  • » Definition of audit programs.
  • » Generation of audit plans.
  • » Auditor listing.
  • » Auditor role management.

4. Complaint Management

Timely follow up of customer´s complaints.

Features

  • » Generation and distribution of the complaint.
  • » Follow up and solution-delivery.
  • » Complaint closure.
  • » Notification of complaint reception.
  • » Confidenciality for client´s personal information.
  • » Step by step registry of actions taken in complaint follow-up.
  • » Report to operatives and management.
  • » Deadline control.
  • » Registry of complaint-generated results.
  • » Link to corrective action.
  • » Plan of immediate action.

Administration

  • » Content parametrization.
  • » Customizable templates for complaint reports.

Configuration

  • » Complaint key.
  • » Handle several complaint types.
  • » Electronic Notifications.

Pricing

We offer various plans depending on your organization's needs.

Pay only for the licensing you need per active users and modules.
Unlimited read only users : free of charge

Rental (Cloud Version)
Sale (Self Hosted)
Requires Licensing
Document Management
  • » Transmitter
  • » Receiver
  • » Approver
  • » Uploads the document.
  • » Signs or reviews the document.
  • » Signs or approves the document.
Corrective Actions
  • Responsible for each action
  • » Usually manager or area coordinator.
  • » The person that will follow up on activites.
Audit Planning Complaint Management
  • » Head of Audits
  • » Lead Auditor
  • » Auditors
  • Responsible for Solution.
DOES NOT requiere licensing
Document Management
  • » Read-only users.
  • » Document Printing.
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Corrective Actions
  • » People involved in activities to execute action plans.
  •  
Audit Planning Complaint Management
  • Auditors
  • Read-only users.
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  •  

Implementation

Delivery

  • » On-server installation (self-hosted).
  • » Administration course.
  • » Implementation of 3 types of documents.
  • » 1 year of support and updates free of charge.
  • » 15% of licensing fee in following years.

Additional Features

  • » User-level courses.
  • » Look and Feel customization.
  • » Document migration.
qdoc Engine

Requirements (Self-Hosted)

Software:

  • » Microsoft.Net
  • » Windows Server 2008 or more recent.
  • » SQL Server 2008 (express) or more recent.
  • » Microsoft Office Suite (MS Office, Open Office).
  • » Active Directory - Compatible.
  • » Can be installed on virtual servers.
qdoc Server

New Features

Indicators

  • » Alerts and visual indicators.
  • » Upper Management involvement.
  • » Programmed reminders.
  • » Activity Drill-Down.

Content-based searches

  • » By word.
  • » By phrase.
  • » By title.

Status in Document Management

  • » Upper management reviews.
  • » Timely identification of current and expired documents.
  • » Filter by document type.

Change Requests

  • » Change management tool.
  • » Ease of search.

Document Printing

  • » Document traceability.
  • » Printing control.

Report of CAPA Activities

  • » Detailed action plan.
  • » Activity history.

10 years ago, we at icorp developed qdoc in order to cover our internal demand for a document management tool. With the years, the functionality of qdoc has grown more robust and tailored to the current market neccesities set by ISO Standards. qdoc was of great help in our certification process for the ISO 20000 norm and it is still a crucial component in our prevention and correction of non-conformities.